We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including custom or personalized products and personal care items.
We also do not accept returns on bath products, pajamas, or any item that has been worn or used without underwear or a diaper underneath.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you need to exchange an item for a different size or product, please contact us at info@sofiamila.com to initiate an exchange.
Exchanges are subject to product availability and must meet the same eligibility requirements outlined in our return policy.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@sofiamila.com.